These general conditions of contract (“Agreement”) govern the contractual relationship between customers (“You”) who use our services to purchase Trips (“Trip”) through www.Nordicpaddling.no (“Site”) or purchase Trips through any of our OTAs (Online Travel Agent) in respect of guided Trips and courses organised by Nordic Paddling and performed by its guides.
You must read this Agreement before booking a Trip. This contract is concluded once Nordic Paddling have accepted a booking You have made in writing (email or via the internet) or by telephone. By booking a Trip, You warrant that You understand, agree to and accept all terms and conditions contained here.
You agree that Norwegian law applies to this Agreement, as well as all to other legal concerns between You and Nordic Paddling.
In addition, our general terms and conditions and privacy policy apply. Nordic Paddling reserves the right to make changes to all conditions and agreements.
1. TERMS OF PAYMENT
Payment for guided Trips organised by Nordic Paddling is due in advance. You can pay by credit card or invoice.
Guided Trips booked through any of our agents follow their Terms and Conditions of payment.
All prices are quoted including Norwegian VAT (MVA).
Online payments via the Site may only be made at the time of booking.
2. DAY TOURS AND COURSES
2.1 – Alterations and Cancellations by You
You are responsible for providing accurate, timely, and complete information in connection with booking any Trip and Course.
Guided Trips and Courses booked through any of our agents follow their Terms and Conditions of Alteration, Cancellations, No Show, Refunds and Vouchers as well as ours.
Alterations
Includes changes to dates, times, and numbers of participants on confirmed Trips or Courses.
Requests for alterations by You must be submitted by telephone or email at least 48 hours before the Trip or the Course start.
Adding extra participants to Your booking will induce normal additional costs according to the prices stated on the Site but are free of extra service fees. Any unadvised reduction in the number of participants or in the duration of the Trip or the Course will not alter the already-calculated costs for the booked Trip or Course.
During private Trips, if You arrive late for Your Trip’s scheduled pick-up time, the duration of the Trip will be reduced accordingly.
Cancellations
Cancellations by You must be made by telephone or email at least 48 hours before the Trip or the Course starts and must be acknowledged by Nordic Paddling.
No Show
In the event that You are not present and ready to depart at your scheduled pick-up time and location (otherwise known as a ‘no show’), Nordic Paddling’s guide must continue without You. In such cases, Nordic Paddling will make no refunds.
Refunds
Refunds for cancelled booked Trips and Courses will be made on the following basis – Cancellation received and acknowledged by Nordic Paddling:
In addition, a refund fee of 200 NOK applies, regardless of how long before the cancellation of the Trip or the Course was made.
*Applies to cancellations made the latest 36 hours prior to the Trip’s departure time.
Vouchers
If You cancel Your participation on a booked Trip or Course that is ineligible for a full refund, Your booking may be eligible to be converted into a monetary like-value voucher that You may use at a later date. Vouchers can be used for any of Nordic Paddling’s Trips or courses, are fully transferable, and expire after 365 days.
Your cancelled booking can be converted into a voucher under the following circumstances:
2.2 – Alterations and Cancellations by Nordic Paddling
Alterations
Trip or Course programs may be altered in unforeseeable circumstances and cases of force majeure, such as – but not limited to – natural catastrophes, social unrest, strikes, the event of government action, road closures, accidents, technical defects, weather conditions, etc. Nordic Paddling will do all it can to offer alternative arrangements or another solution in such cases.
After the Trip or Course has started – defined by You meeting the guide – any change and/or early turn around / return is considered an alteration, not a cancellation.
Alterations in Trip or Course programs – prior and/or during the Trip or Course – by Nordic Paddling do not give You the right to cancel without penalty, or the right to claim full or partial refunds and/or compensation.
Cancellations
Prior to the Trip or Course start – defined by You meeting the guide – Nordic Paddling is entitled to cancel Trips or Courses in cases of:
In case of cancellations, Nordic Paddling will offer You the following alternatives:
In the event that You show up for a Trip or a Course without having with You the necessary equipment, clothes, and water/food, as stated in the Product Description and Additional Information on the Site, the Trip information sheet, and/or information sent to You by email and/or SMS prior to the trip, Nordic Paddling has the full right to cancel Your booking at the start of the Trip and deny Your participation. In such a case, You agree that no refund will be given by Nordic Paddling.
2.3 – Equipment supplied by Nordic Paddling
You are responsible for any equipment supplied or rented to You by Nordic Paddling in association with our courses or Trips. Any damage to the equipment beyond reasonable tear and wear must be covered by You. If the equipment is damaged beyond repair or otherwise missing you will be charged the full price for the item.
3. MULTI-DAY TOURS
Guided Multi-day Trips booked through any of our agents follow their Terms and Conditions of Payments, Alteration, Cancellations, No Show, Refunds and Vouchers as well as ours.
3.1 – Covid-19 Policy
All legal restrictions have now been removed as part of “Living with Covid” plan. We’re unable to refund or reschedule your session if you’re unable to attend due to illness caused by covid.
3.2 – Payment
Upon booking we will ask for a 10% deposit to secure your space on the trip you wish to book. Final payment is due 60 calendar days before the trip start date.
3.3 – Alterations and Cancellations by You
You are responsible for providing accurate, timely, and complete information in connection with booking any Trip.
Alterations
includes changes to dates, times, and numbers of participants on confirmed Trips.
Requests for alterations by You must be submitted by telephone or email at least 1 month before the Trip starts.
Adding extra participants to Your booking will induce normal, per-person additional costs, but are free of extra service fees. Any unadvised reduction in number of participants or in the duration of the Trip will not alter the already-calculated costs for the booked Trip.
Cancellations
Cancellations by You must be made by telephone or email at least 1 month before the Trip starts and must be acknowledged by Nordic Paddling.
No Show
In the event that You arrive late for Your Trip’s scheduled meeting time, You risk that the Trip starts without You, without being eligible for a refund. If it’s possible for Nordic Paddling to arrange alternative logistics to get You on the Trip, all costs need to be covered by You.
Refunds
Refunds for cancelled booked Trips will be made on the following basis – Cancellation received and acknowledged by Nordic Paddling:
*A refund fee of 200 NOK applies, regardless how long before the Trip the cancellation was made.
3.4 – Alterations and Cancellations by Nordic Paddling
Alterations
Trip programs may be altered in unforeseeable circumstances and cases of force majeure, such as – but not limited to – natural catastrophes, unrest, strikes, the event of government action, road closures, accidents, technical defects, weather conditions, etc. Nordic Paddling will do all it can to offer alternative arrangements or another solution in such cases.
Safety must come first, and Nordic Paddling always respects the weather conditions.
Due to the possibility of rapidly-changing weather conditions, your day activities may need to be rescheduled, altered, or – worst case scenario – cancelled on short notice. In the event of a cancellation due to unsafe weather, Nordic Paddling will consider alternative activities. In the event that weather conditions deteriorate during your kayaking/ hikes, it may be necessary to turn around on the planned trail / kayaking route or head back earlier than planned. If this happens, no refunds will be given.
After the Trip has started – defined by You meeting the guide – any change and/or early turn around / return is considered an alteration, not a cancellation.
Alterations in Trip programs – prior and/or during the Trip – by Nordic Paddling do not give You the right to cancel without penalty, or the right to claim full or partial refunds and/or compensation.
Cancellations
Cancellations prior to the Trip start – defined by You meeting the guide/Trip leader – Nordic Paddling are entitled to cancel the complete itinerary in cases of:
In case of cancellations, Nordic Paddling will offer You the following alternatives:
In the event that You show up for a Trip without having with You the necessary equipment, clothes, and water/food, as stated in the Product Description and Additional Information on the Site, the Trip information Sheet, and/or information sent to You by email and/or SMS prior to the trip, Nordic Paddling has the full right to cancel Your booking at the start of the Trip and deny Your participation. In such a case, You agree that no refund will be given by Nordic Paddling.
Force Majeure
Nordic Paddling will not be liable or pay you compensation or refund a cancelled trip if its contractual obligations to you are affected by extraordinary circumstances – unless expressly stated in these Terms. “Extraordinary circumstances” are defined by any event beyond Nordic Paddling’s control, which despite any reasonable measures that had been taken, consequences could not have been avoided.
Examples of this (but not limited to) include warfare, terrorism (and terrorism threats), civil strife, political disturbance, industrial dispute, labor difficulties, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, interference by authorities, significant risk to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, the act of any government or other national or local authority including port or river authorities, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside the Nordic Paddling’s or the supplier(s) concerned control.
3.5 – Equipment supplied by Nordic Paddling
You are responsible for any equipment supplied or rented to You by Nordic Paddling in association with our courses or Trips. Any damage to the equipment beyond reasonable tear and wear must be covered by You. If the equipment is damaged beyond repair or otherwise missing you will be charged the full price for the item.
4. REQUIREMENTS FOR PARTICIPATION
Skills and Level of Physical Fitness
Each course/Trip offered by Nordic Paddling is labelled with a symbol that indicates the Trip’s level of kayak difficulty, as described in our Kayak Difficulty Scale.
It is important that You do not book Trips that exceed your skill-level or physical abilities. Based on the information presented on Our website, it is Your responsibility, prior to booking, to determine whether You are physically-fit and skilled enough to safely complete the Trip.
Being a capable swimmer is required for all of our kayaking activities.
During the Trip, if Our guide determines that You are neither skilled nor physically-fit enough to safely complete the Trip (kayak and hike), Our guide has the right and duty to turn You around at an early stage. In such a case, You will not be eligible for a refund.
Alcohol and drugs
Being affected by alcohol and/or drugs during the activities are not allowed. Guides will refuse participation of intoxicated participants. In such a case, You will not be eligible for a refund.
Age and size
Each Trip offered by Nordic Paddling has minimum age and size requirements for participation, which are listed on the respective Trips’ webpages. Our kayaks and equipment can take up to 110kg per person. It is Your responsibility to make sure all participants in Your party meet and don’t exceed these requirements prior to booking.
None of the Trips offered by Nordic Paddling is suited for small children. For Multi-Day Trips participants must be at age 16 years or above. For Day Trips participants must be at age 12 years or above.
In the event that any member of Your group fails to meet the Trip’s specific minimum age and size requirements, Nordic Paddling reserves the right to deny the participation of any person who does not meet these requirements. In the event that this occurs, You will not receive a refund.
Advance Preparations
Upon receiving Your booking, Nordic Paddling will send You a Trip Information Sheet (PDF format) for each booked Trip. The PDF document contains important information and instructions regarding the Trip. To be eligible for participation on Nordic Paddling’s Trip(s), You are required to arrive prepared, as described in the Trip’s online Product Description, Additional Information, and the Trip Information Sheet.
In the event that You show up for a Trip or a Course without having with You the necessary equipment, clothes, and water/food, as stated in the Product Description and Additional Information on the Site, the Trip information Sheet, and/or information sent to You by email and/or SMS prior to the trip, Nordic Paddling has the full right to cancel Your booking at the start of the Trip or the Course and deny Your participation. In such a case, You agree that no refund will be given by Nordic Paddling.
Pick-up Location / Meeting Time
During the booking process, You can choose between a list of pick-up locations, each of which has corresponding pick-up times.
One of Nordic Paddling’s guides will pick You up at the time and pick-up location time You selected when booking. You must arrive at Your chosen location at least 15 minutes before the pick-up time. If You are not present and ready for pick-up/meeting when the pick-up/meeting time has passed, our guide must continue without You. In such a case, You will not be eligible for a refund.
In the event of last-minute changes, You must be reachable by phone at/before Your scheduled pick-up time. Nordic Paddling will contact You on the phone number You entered during the booking process. This phone number will also be used by our guide in the event that they cannot locate You for pick-up/meeting.
If you don’t remember your pick-up location and/or time, or would like to change it, please contact us.
Dietary requirements
Certain Trips offered by Nordic Paddling include meals. Our standard meals, which are based on supplying guests with the calories needed to maintain energy while kayaking/hiking, may include meat, fish, dairy, and allergens (such as gluten, shellfish, nuts, and yeast).
If You would like to join one of Our Trips that includes a meal(s), and have special dietary requirements, it is Your responsibility to communicate this to Us at least 1 week before the start of the Trip. Special dietary requirements include, but are not limited to, meals that are: gluten-free, dairy-free, or meals that must be free of allergens.
Specialty foods are substantially more expensive in Norway. Therefore, to offset the increased costs related to supplying guests with food that is suitable for specific dietary restrictions, there is a per-person surcharge when requesting special food/meals. The amount of the surcharge is dependent on the Trip booked. Pricing information can be found under the ‘Extras’ tab on each Trip page.
To add special food/meals to Your booking, You must do the following:
On rare occasions, because of logistical and/or sourcing limitations, it may not be possible for Us to provide meals that meet Your specific dietary requirements. If you have uncommon dietary restrictions (serious/deadly allergies to specific foods, for example), You must communicate this information to Us, and get confirmation that we can fulfil Your requirements, prior to booking Our Trip(s).
5. Photos / Video
During a course, while under the direction of Nordic Paddling AS, pictures of the participants may be taken. These pictures can be used in Nordic Paddling’s publications, on our websites, and in other media related to Nordic Paddling’s activities. If you do not want pictures taken, you must inform the Trip leader of this when the Trip starts.
6. RISK AND LIABILITY
We follow strict HMS routines (Norwegian safety protocols), however, You acknowledge that, while all travel involves an element of risk, Trips offered by Nordic Paddling are adventurous in nature, involve a higher level of personal risk than most activities, and can be potentially hazardous/dangerous/lethal.
Risk is always a factor during outdoor activities, especially when weather is unfavourable/unpredictable, or when unforeseen events or conditions create a hazardous situation. There is also an inherent risk involved in joining Trips that require being exposed to other people. There are many risks, both natural and/or man-made, that could lead to injury or death, including, but not limited to, lightning, flooding, snow/ice, falling trees and/or rocks, landslides, exposure to allergens and/or illnesses, etc.
Bookings confirmed by Nordic Paddling will be allocated suitably qualified guides to meet the client’s requirements. Our guides have taken either Wilderness first aid course or first aid course and will be carrying a first-aid kit, water and food supplies, and safety-, emergency-, navigation-, and communication equipment.
Any wild food (including, but not limited to, edible plants/flowers, seaweed, mushrooms, fish, shellfish, clams, etc.) presented to you by the guide during the Trip/course, is consumed at your own risk.
Prior to joining Nordic Paddling’s Trips, it is Your responsibility to familiarise Yourself with the kayaking/hiking skills necessary for joining our Trips, as outlined in Nordic Paddling’s Kayak Difficulty-scale. Furthermore, if You or anyone in Your group has concerns related to medical conditions and/or allergies, it is Your responsibility to communicate this to Nordic Paddling prior to joining our Trips. During Nordic Paddling’s Trips, You must assume responsibility for Your own actions, exercise sound judgement, and be prepared for all types of conditions.
Prior to the Trip commencement, Nordic Paddling will ask You to sign a Customer Consent. Signing the Customer Consent is required to participate in Nordic Paddling’s Trips.
By signing the Customer Consent, You confirm that You agree to the terms listed below. -You have read and understood the General Terms & Conditions of Nordic Paddling AS.
-You are aware that the activity You are about to participate in, has certain inherent risks. By signing this form, You acknowledge that Nordic Paddling AS and its guides have informed You of these risks and You agree to follow any instructions given by Nordic Paddling AS and its guides to reduce these risks.
– You have informed the instructor/guide of any medical information/ pre-existing conditions before the activity.
– You agree that You are above 18 years of age (under must bring written parental consent).
– You agree that You are not under the effects of drugs or alcohol and agree not to consume drugs or alcohol for the duration of the activity.
– You agree that Nordic Paddling AS or its guides cannot be held responsible for any personal injury, equipment loss or damage that is caused as a consequence of not following instructions given (written or verbal) by Nordic Paddling AS or its guides.
– You agree that Nordic Paddling AS or its guides cannot be held responsible for any loss of luggage stored in our possession as a result of theft or break-in. Any luggage stored in our van is stored at your own risk.
– You agree that You will only use the equipment, supplied by Nordic Paddling, as advised by the guide.
– You agree that any lawsuits brought against Nordic Paddling AS or its guides must be brought in front of a Norwegian court following the laws of Norway.
7. INSURANCE
You are strongly encouraged to obtain suitable medical and travel insurance prior to booking a Trip, as well as cancellation insurance.
Cancellations due to guest illness are perceived as a risk to be covered by the guest, or their travel insurance. Such cancellations do not induce a refund by Nordic Paddling.
You must carry proof of valid travel insurance, covering all registered participants of Your booking and all activities and risks, as well as all geographic regions related to Your Trip with Nordic Paddling for the total duration of the Trip. Nordic Paddling may ask to present such proof prior to and during the Trip.
Reviewed 30.10.2024
Nordic Paddling AS
Office: Fossmorkvegen 380, 4110 Forsand
Day Tours: Get Directions
Org. nr.: 922 725 241
E-mail: info@nordicpaddling.no
Phone: +47 4829 1882
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